How buying bullion works
The process in detail
- 01
Choose your bullion or request a quote
Browse products online, or contact HLBullion by phone or email for a quote. Prices reflect the live spot market plus the product premium and are indicative until your order is locked.
- 02
Verify your identity
As an AUSTRAC-registered dealer, HLBullion verifies every client before completing a transaction, whether for individuals, companies, trusts or SMSFs. Additional information, such as source of funds, may be requested for larger purchases.
- 03
Accept your quote and lock the price
Your price is locked once you accept the quote, meet any compliance and payment conditions, and HLBullion has secured your bullion. If spot movements raise the price by more than 5% before then, HLBullion asks for your approval first.
- 04
Pay in full by bank transfer
Payment is made in full, in cleared funds, before bullion is shipped or handed over. Payment should come from the purchaser; third-party payments require additional verification. Cryptocurrency is not accepted.
- 05
Delivery or storage
Bullion is sent by insured courier to your Australian address and must be signed for on delivery. Alternatively, HLBullion can arrange storage with an independent third-party vault provider.
- 06
Ownership passes to you
Title passes once HLBullion has received cleared funds in full and the transaction is complete. From delivery, keeping your bullion secure is your responsibility.
Worth knowing
Prices move. Bullion is priced from the live spot market, so a price can change between quote and order. See spot price and premiums.
No change of mind once locked. Locked orders can’t be cancelled for change of mind. Your rights under the Australian Consumer Law are unaffected.
Buying for a super fund? The fund is verified as the buyer. See bullion for SMSFs.
Buying questions
How do I buy bullion from HLBullion?
Choose products online or ask HLBullion for a quote by phone or email. Your identity is verified, the price is locked once you accept a quote and HLBullion secures your bullion, and you pay in full by bank transfer before it is delivered or placed into storage.
How do I pay for bullion?
Payment is made in full, in cleared funds, before bullion is shipped or handed over. Bank transfer is accepted. HLBullion does not accept cryptocurrency.
Can someone else pay for my order?
If someone other than the purchaser funds an order, HLBullion may require additional information and verification, or may decline the transaction, as part of its AML/CTF controls.
Can I cancel an order?
Because bullion prices move constantly, HLBullion does not accept change-of-mind cancellations or returns once a locked price has been accepted. Your rights under the Australian Consumer Law are not affected.
What if the price rises before my order is locked?
If spot price movements increase the price of your bullion by more than 5% before your order is locked in, HLBullion will seek your approval before proceeding.
Can someone else receive or collect my bullion?
Yes, but a third party collecting on your behalf must be pre-approved by HLBullion, and identification may be required at handover.
When does the bullion become mine?
Ownership passes once HLBullion has received payment in full in cleared funds and the transaction is complete. Risk passes to you on delivery to your nominated address.
Prefer to order by phone?
Ask for a quote and we’ll take you through the process.